At Thaya, we are committed to ensuring you receive your order in perfect condition. If you experience any issues with your purchase, we're here to help.
- Return or exchange requests must be submitted within 24 hours of delivery.
- Refunds are available only for items that are defective, damaged, or incorrectly delivered.
- Size exchanges may be accommodated, subject to availability.
- Items must be unused, unwashed, in their original condition, and returned with all tags attached.
- To help us resolve your request promptly, please provide clear photos or videos of the issue.
Sale & Custom Orders
As all sale items and custom-made abayas are specially prepared, they are considered final sale and are not eligible for exchange or refund.
Our Promise
If you receive an incorrect or faulty item, we will gladly arrange the return collection and cover all associated delivery costs at no additional charge.
For assistance with a return or exchange request, please contact our customer care team within 24 hours of receiving your order.